At Naughty Boy, we want you to be confident you will get your package as quickly as possible! Most of our orders leave us the same day you place them, but please allow 1-3 days for processing before contacting us with an order enquiry.
We currently ship to the following countries:
- New Zealand
- Hong Kong
- United States
- United Kingdom
- New customer? We ship your first order free (Australian customers only)! GET COUPON
- All of our products ship from Sydney (we are 100% Australian. Your parcel won't come from anywhere else)
We do not cancel orders after they are in our system
- Due to the increase in credit card fraud, parcel locker orders paid with VISA / Mastercard will usually face delays as we request photo ID + proof of physical address.
- Orders delivered to parcel lockers & paid with PayPal will face no delays.
- Sorry, we do NOT ship to the Redfern (NSW) parcel locker unless paid with PayPal.
- Parcel locker orders suspected of being fraudulent will be held / cancelled at our discretion without notice
DISCREET DELIVERY - ALWAYS
People purchase adult products on a website for a reason, and we get that:
- All products are packed in discreet post bags of boxes. No mention of the contents will every be listed.
- Your name and address will appear exactly as typed into the checkout page
- No company name or logo will be on the package
- The return address is a PO BOX number in NSW. No business name listed
POSTAGE & HANDLING COSTS GUIDELINE
- Items are usually sent by Australia post. Larger items will be shipped by courier.
- Total postage cost is a mixture of both postage (Australia Post charges) + Handling (Warehouse charges)
As from September 2015, Naughty Boy is proud to introduce $9.95 FLAT RATE SHIPPING Across Australia!
|Free Shipping on items $99 and up!||$99.00 AUD and up||$0.00 AUD|
|Small items / small box||0.0 kg - 0.5 kg||$9.95 AUD|
|Medium items / several small items in one box||0.51 kg - 3.0 kg||$9.95 AUD|
|Large items / several small / medium items in one box||3.01 kg - 5.0 kg||$9.95 AUD|
- Our "express" warehouse is located in Sydney, Australia where we hold around 80% of our top selling items
- We also source stock from our local network of AUSTRALIAN suppliers in Melbourne / Brisbane / Adelaide
- Our system coorindates stock transfers between warehouses seemlessly each day. Your order will arrive in one box and be dispatched from our Sydney warehouse.
- We do not drop ship from overseas
ESTIMATED DELIVERY TIME (usual process):
- We try to have all items at Naughty Boy in stock (in either our Sydney express warehouse or other Australian supplier warehouses) all the time. Product stock levels are highly accurate on our website and updated daily.
- When we receive your order and your payment has cleared, we pick & pack, and usually get it to sent to you within 1-3 business days
- After this, we email you with the tracking number, so you can monitor your delivery online!
- Depending on your state - delivery can be from 1 day to 7 business days (regular mail)
- (Western Australia & remote locations can take longer than this depending on your postal / courier services available to you)
Example Order Timeline
MONDAY: You order your items from Naughty Boy via our website
TUESDAY: Your order arrives in our warehouse for picking / checking & packing
WEDNESDAY: Your order leaves Naughty Boy's warehouse via Australia Post or courier
<delivery time can then be from 1 to 7 days. Depending on your state & delivery method>
* Timeline represents "worst case". Orders placed earlier in the morning will move faster / late at night, slower.
OUT OF STOCK / BACK ORDER ITEMS:
- We hate out of stock items or back orders, so work hard to always keep stock in good supply.
- Our website stock level is LIVE - meaning all items shown as "in stock" are 99.9% "in stock in one of our warehouses" (Express Sydney Warehouse or Melbourne, Brisbane, Adelaide supplier warehouses)
- However, if we suddenly run out of stock, a member of our team will contact you via email to let you know.
- (This usually happens inbetween stock sync timings where 2 people order the same item at once. This happens rarely)
- You can chose to wait for the item to return to stock, or we will offer you store credit in the hope you can find a similar item from thousands we have in stock
- With over 20,000 products to keep track of, we do try as hard as we can to ensure all data is as current as possible, however in the case of data issues / errors, we will inform you as soon as possible of any logistics issues in the hope we can get your Naughty order filled in a timely manner
- If your item is faulty, it is only right that you should return it!
- Under Australian consumer law we are happy to offer a store credit / replacement (or refund)
- Due to the nature of our products, we do not allow returns for "change of mind"
If you would like to return your faulty product, simply contact us